Returns Policy

Here at MAXA Group we understand that from time to time you may wish to return a product to us. We like to make things as easy as possible for our customers. As a result, MAXA Group has a no quibble returns policy for its goods (the goods) providing the following conditions are met:

1. You notify us within 14 days of receipt of the goods. 
2. The goods are in saleable condition, in the original packaging and unused.
3. The goods are classified on the MAXA Group system as a 'stocked' product.
4. In the case of damage on receipt we must be notified no later than 3 days after the delivery date.

The following according to our standard terms 10.4 are unfortunately non-returnable.

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
• sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
• any products which become mixed inseparably with other items after their delivery.
• any products which have been made to your own specification or which have been ordered in specifically for you. 
• Damaged products.
• Products not in their original packaging.

Please read the following notes carefully to ensure you fully understand the policy.

If you are a consumer, we will refund the price you paid for the goods together with any original delivery charge, less a handling charge, within 14 days of receiving them back. This will be done via whichever payment method was originally used. 

If you are a business a credit note will be issued within 14 days of receiving them back less a handling charge and the original carriage charge.

In all cases: -

The goods must be in their original unused condition as supplied. If there is a manufacturers defect or damage in transit – see Faulty or Damaged goods below.

If you are looking to return a product (including if you have found a fault with a product) contact our customer service department via phone on 0330 024 4134, via email at sales@MAXA-Group.com

or by using the form on our website. If the request complies with our Returns Policy, a code will be issued to you with instructions as to how to return the product to us. 

You must return the goods at your own cost, in suitable packaging so as not to incur damage, and in a manner that provides proof of delivery back to us. The goods will be at your own risk during transit. If collection is booked on your behalf by MAXA Group, you will be charged for the collection of the goods.

We will pay the costs of return:

• if the products are faulty or mis-described. 
• if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; 
• If you are a business, you will always be liable for a return unless we have made a dispatch error, and any initial delivery charge will only be refunded if we are at fault and the appropriate refund will be provided by credit note. 

How to Return a Faulty or Damaged Item

MAXA Group prides itself on providing good quality equipment, however, from time to time it is inevitable that manufacturing faults will occur or that an item will be damaged in transit. For us to rectify this for you as soon as possible please follow the process below.

1. If your item, or the packaging for your item, is visibly damaged when it is delivered to you, please ensure the courier notes this and that you sign for the item as damaged. You should then contact MAXA Group immediately with photos of the damage if possible.
2. Faults must be reported immediately as any continued use may invalidate any warranty. MAXA Group will provide a Returns Authorisation Form which must be included with the item on return.
3. For warranty matters if you are a business MAXA Group is not responsible for any costs in getting the product back if required. If you are a consumer, we will pay the cost of return if the products are faulty or misdescribed. In either case we will not be responsible for any consequential loss of earnings, or any financial loss, due to a claim. If a collection is necessary MAXA Group will arrange a collection with our preferred courier and notify you of when the item will be collected. This collection will be within usual office hours, and should the collection fail because the item is not made available to the courier you will be responsible for the cost of this also.
4. Should you require a replacement you will need to place a new order for this. Free of charge replacements will not be sent prior to the faulty item being received and assessed by MAXA Group.
5. Once the item is received by MAXA Group, it will be inspected and if the item is found to be faulty, and not damaged or misused, it will be replaced. If not replaced your account will be credited (credit account customers only), or if a retail cash sale you will receive a refund via whichever payment method, you used to purchase the item.
6. If the item is deemed to be in reasonable working order, you will be liable for the cost of returning the item to yourself.

Unauthorised Returns.

Where you return goods in contravention of this policy or where you do not have any other legal right to return the product:

1. We reserve the right to refuse to refund the goods.
2. We reserve the right to retain the goods until such time as we receive payment for any additional charges relating to re-delivery of the returned goods.