Privacy & Cookie Policy
Who we are
This website is operated by MAXA Trading UK Ltd.
Registered address: 12 Greycaine Road, Watford, WD24 7GP.
If you have questions about this policy or how we use your data, contact:
marketing@maxa-group.com
What information we collect
We may collect the following personal information when you use our website or contact us:
• Name
• Email address
• Contact details
• Information you provide in enquiries or forms
• Payment details when placing an order
• Technical information such as IP address and website usage data
How we use your information
We use your information to:
• Respond to enquiries and provide requested information
• Process and deliver orders
• Improve our products, services and website
• Send marketing emails where you have opted in or where permitted by law
• Carry out internal analysis and market research
You can unsubscribe from marketing emails at any time.
Legal basis for processing
Under UK data protection law, we process personal data based on:
• Contract - to fulfil orders or provide requested services
• Legitimate interests - to improve our services and website
• Consent - for marketing communications and certain cookies
• Legal obligations - where required by law
How long we keep your data
We only keep personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting or reporting requirements.
Sharing your information
We do not sell your personal data.
We may share information with trusted third parties where necessary, for the purposes of business operations, such as:
• Payment providers
• Delivery services
• Website hosting or analytics providers
These providers only process your data on our instructions and must keep it secure.
Your rights
Under UK data protection law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
To exercise your rights, contact marketing@maxa-group.com.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Cookies
Cookies are small text files placed on your device when you visit our website.
We use cookies to:
• Ensure the website functions properly
• Understand how visitors use the site
• Improve performance and user experience
Where required, we ask for your consent before placing non-essential cookies.
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly without them.
Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and recommend reviewing their privacy policies.
Changes to this policy
We may update this policy occasionally. Any updates will be posted on this page.
Contact
If you have questions about this Privacy Policy or how we handle personal data, contact marketing@maxa-group.com.
Staying Protected from Phishing and Payment Fraud
Fraudulent emails can be sent by third parties impersonating legitimate businesses in an attempt to obtain payments or sensitive information. These messages may claim that bank details have changed and request that payments be redirected.
Such emails can appear genuine. They may include company names, logos, and formatting that closely resemble official communications.
Please treat any request to change bank account details with caution.
To help you identify suspicious messages, please note:
- We will never advise you of a change to our bank details solely by email.
- We will never request urgent or last-minute amendments to payment information without prior formal communication.
- Any legitimate change to our banking details would be communicated through official channels and confirmed directly with you.
If you receive a suspicious email, are asked to change bank details or redirect a payment:
- Do not make any payment to the new account.
- Do not reply to the email.
- Contact us using the official contact details listed on our website or in previously verified correspondence.
To speak with our Finance team, you can reach us on 0330 024 4134 or at creditcontrol@maxa-group.com.
If you are ever unsure about the authenticity of a communication, please contact our office directly before taking any action.